Does your law firm or legal agency require fast and error-free legal dictation services at a cost-effective price? With voice2type as your partner, you can get accurately transcribed documents of your court proceedings, legal pleadings, reports or police interrogations. Here are a few frequently asked questions about outsourcing legal dictation services to voice2type:
- What is Legal Transcription?:
Transcription means to listen to an audio and to type the words contained in it so that later a print out may be taken so as to help in a case. The audio may be recorded by the attorneys in a recording device such as a smartphone or dedicated recording device of companies such as sony or computer or telephone connected to recording web server etc. These audios are sent to the legal transcribers who then listen to the audio and type the words contained in the audio.
- What is the difference between Legal Transcription, Court Reporting & Steno Typing :
All the three are more or less same as they all do typing but the major difference between Legal Transcription and Court Reporting is Legal Transcription can be done sitting at a distance such as in home. But the court reporting is done in real time i.e. in front of the speakers when they speak with the help of machines. They type it live with their special machines. Try to Google all these three words as they have similar kind of material on internet but not exactly same.
- Are your typists familiar with legal terminology and formatting, as well as the confidential nature of the material?
Yes. The typists/operators at voice2type have at least 3 to 5 years of experience in legal transcription and back-office legal work.
- How soon after my dictation is completed will my document be returned?
Our turnaround time is usually between 24 and 48 hours. The processing time for one hour of audio files is usually between 5 to 7 hours of actual transcription.
- Do I need any special equipment to use your services?
No. We would suggest that you use your Mobile Phone, Digital Recorder, PDA, Blackberry or any other handheld device.
- Transcription :
Your audio files are assigned to a transcriptionist dedicated to handle specific online legal transcription accounts. The files are transcribed and can be put into any customized template you require, or put onto our standard legal template.
- Quality Assurance :
Our Quality Assurance Editors proofread your transcribed report to make sure the correct formatting is in place and to check for any errors. This enables us to maintain an accuracy level of 99 percent and above at all times.
- Delivery of Reports:
Completed reports are either uploaded back onto our secure online platform or emailed directly back to you for quick access, review and printing. We can also print, bind and mail (deliver) your documents if needed. Additional fees will be required for hard copy delivery, usually nothing more than postage and costs for paper and binding.
- Archival :
Once a user is finished with a completed report, they can move it to our online legal transcription service archive system. The system is fault-tolerant with redundant backups, and is designed so authorized users can pull the original audio or completed reports from the archive at any time, for any reason.
- How much do your online legal transcription services cost? :
Our costs are very reasonable. We have an offer for the first 50 enquiries – 0.75 paise per word and thereafter it will be Rs. 1.25 per word. Including the audio quality, number of speakers, turnaround time requested, verbatim/non-verbatim requests, etc.
- How are the dictations submitted? :
Dictations may be submitted by using our toll-free phone number, our free iPhone app or by uploading your digital audio or video files to our secure online legal transcription services platform. We also accept files by mail or dropped off at our office – please call to coordinate delivery.
- What if I have a document that needs to be typed, not an audio file?:
We do offer document-to-document transcription services as well. Documents can be sent to our office by fax, email, or mail, or can be dropped off during business hours. Please call to arrange delivery.
- How is the dictation processed? :
As soon as we receive your dictation, our experienced transcriptionists will complete the file using any provided templates and samples. The transcript is edited for quality by our Quality Assurance Editors, then uploaded to our online legal transcription platform for your retrieval or emailed back to you.
- How do I retrieve my dictations? :
We can return your completed dictations through our secure online platform, email them back to you, or mail you a hard copy. Most users opt for digital delivery because it speeds up processing time.
- Can I choose when I get my transcriptions back? : voice2type can accommodate almost any turnaround time request. We also offer a variety of standard turnaround time options – 24 and 48 hours, 3 – 5 business days, or 7 – 10 business days. We also offer same day services, but those requests must be called in to make sure we can accommodate you.
- How secure are my audio files and completed transcripts? :
All interactions between your computer and our online file-sharing system are highly secure and protected by our secure FTP and 128 SSL File Encryption security systems. Our secure software and transmission protocols also include network redundancy, VPN implementation, and a secure firewall. If you opt for email retrieval, we can password protect your files in Word, Excel or PDF documents.
- How is your customer service? :
Don’t take it from us, ask our customers! References are always available upon request. But if you must ask – we pride ourselves on our excellent customer service and support, and are willing to go the extra mile to make our clients happy.
- How does the free trial period work? :
voice2type’s no-risk free trial gives you 100 minutes of free audio processing with no strings attached. During this trial period we will provide you with full online legal transcription services, including unlimited user accounts, a dedicated account manager, use and/or creation of templates and full online platform access. By the end of your free trial, we are confident that you’ll be completely satisfied and continue to utilize voice2type for all your online legal transcription service needs.